Support

This page outlines BlockFuze's support plans, available channels, and policies. To learn how to access support, please refer to the Support channels section. Identify the channels available to you based on your usage and follow the links to navigate to the relevant information.

Support channels

The support channels you can access differ according to your use of BlockFuze.

Discord Server(community channel)
Community
Billing
Technical
Email
Community
Billing
Technical

Email

You can reach us at support@blockfuze.io.

GitHub

Discord

Join our Discord to chat with us and fellow BlockFuze developers.

Etiquette

Regardless of the method or location through which BlockFuze provides Support, communication should be professional and respectful. Any communication that is deemed objectionable by BlockFuze staff is not tolerated. We reserve the right to limit or revoke access to support channels for users who violate this policy.

Response Times

We aim to respond to all support requests within the following timeframes:

  • •Email: Within 24-48 business hours
  • •Discord: Best effort, community-driven
  • •Critical issues: Priority handling for production outages